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Home ::  Shipping & Returns

Shipping & Returns

We offer an extended refund scheme allowing you a total of 30 days refund or exchange for any product that you wish to return within 30 days of you receiving your order. Returned goods must be unused, and supplied with their original, undamaged packaging. Please take care when opening and leave labels attached. For reasons of hygiene underwear items can only be returned in accordance with your legal rights, or if packaging is unopened or any seals remain intact. Goods should be returned to the address above in a well packaged box and include a covering note detailing your purchase with the items and your name, address and purchase invoice number. Alternatively you can enclose a copy of your invoice. If you no longer have the purchase invoice number then we will be able to find your record from an approximate date of purchase and your address at the time you bought the item. You will be responsible for the cost of returning goods for exchange or refund, if a replacement or swap such as different size is required we will dispatch the replacement goods free of charge.
For Returns:
Returns can be sent back upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 15% restocking fee. Buyers are always responsible for the shipping charges.
For Exchange:
You may exchange your product for any other product in our website for equal or lesser value. If exchanged for a lesser value item the remaining balance will be refunded to your Credit Card. It should be emphasized that if you are unable to return or exchange the products within 7 days of receipt, request will not be entertained.
For Cancellation:
If you wish to cancel the order to refund, please contact us immediately. Cancelled orders that haven't been shipped will be refunded with a deduction of a 10% of the order(s) total price as cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).